FAQ's

 

SHIPPING

When will my order arrive?

The orders are shipped well packed in a protected tube and package with our premium carriers: FedEx, UPS, DHL, DHL Express.

  • US orders will get to you in 5-7 days of shipment.
  • European orders will get to you in 2-5 days.
  • Shipping to all other countries takes 5-10 days.

 

How can I track my order?

After you have placed your order you will receive a tracking number from us within 2 days, which shows you exactly when your package will arrive.

We made it easy for our customers to track your order by yourself. You just have to copy your tracking number and go to our "Track Your Order" page were you can just paste the tracking number and follow the shipping step by step.

Which carrier is shipping my order?

The delivery is handled by one of our global premium carriers: FedEx, UPS, DHL Express. 

RETURNS

Can I cancel my order?

If you wish to cancel your order before it leaves our warehouse, please contact us immediately at Contact@mrartz.com. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

WHAT IF I DONT PICK UP MY ORDER?

You will be reminded two times within this period to pick up your parcel. If you don't pick up your order, it will be returned back to us. You will need to speak to customer services regarding your refund.
Please note that you will be charged for the delivery charges for your un-collected order.
NOTE! If a customer says that they did not pick the order but the tracking information states that the ordered was delivered, then we will not take responsibility and reship that same order and any replacements would have to be at your expense.

WHAT TO DO IF MY ORDER IS DAMAGED OR INCORRECT?

In the event that you receive is a defective or incorrect item, please email the following information to us:
  • Order number
  • Customer name
  • Product name
  • Photo of damaged or incorrect item.
We will get back to you with a solution straight away.

 

TAXES/FEES

WILL THERE BE ANY CUSTOM FEES?

Most likely not. Some shipments may incur customs fees for some countries. The fee may vary depending on order value, country limits, etc. You as a customer is responsible for these fees. 

 

PRODUCT

DO YOU HAVE AN STOCK?

No, we don't. All of the orders are print on demand meaning every piece is printed on demand and made custom to order.


Are frames included when I buy the prints?

For now there are no frames included only prints.

What type of quality do the prints come in?

Our prints are printed in high quality FineArt museum papers.
NOTE! Our prints are rolled in a thick and protective cardboard tube to protect them against damage when shipping.