SHIPPING

When will my order arrive?

Every MrArtz artwork is made to order and carefully packaged in a protective tube. Please allow 2–5 business days for production before your order is shipped.

Estimated delivery times after dispatch:

• USA: 5–7 business days
• Europe: 2–5 business days
• Rest of the world: 5–10 business days

Delivery times are estimates and may occasionally be affected by customs, public holidays or circumstances outside our control.

How can I track my order?

Once your order has been produced and shipped, you will receive an email containing your tracking information.

You can also visit our Track Your Order page and enter your tracking number to follow your delivery.

If you cannot find your shipping confirmation, please check your junk or spam folder. You can also contact us at Contact@mrartz.com for assistance.

Which carrier will deliver my order?

Orders are delivered by trusted international carriers such as FedEx, UPS, DHL and DHL Express. The carrier used depends on your location and the production facility fulfilling your order.

 

RETURNS

Can I return my order?

Yes. You may request a return within 14 days of receiving your order.

You may carefully open the package to inspect your art print. To be eligible for a return, the print must remain unused, undamaged and in its original condition and packaging.

Please contact us at Contact@mrartz.com before returning your order. Once your return has been accepted, the product must be sent back within 14 days.

The customer is responsible for all return shipping costs and any applicable customs fees. This does not apply if the product arrives damaged, defective or incorrect.

Can I exchange my print for another design?

We do not offer direct exchanges for a different design. If you prefer another design, you may return the original art print in accordance with our Return Policy and place a new order for your preferred design.

Can I cancel my order?

Please contact us immediately at Contact@mrartz.com if you wish to cancel your order.

As every artwork is made to order and production begins quickly, we cannot guarantee cancellation once production or fulfilment has started.

What happens if I do not collect my order?

If a package is not collected or delivery cannot be completed, it may be returned to the sender.

Please contact our Customer Care team for assistance. Any shipping, return shipping, customs or handling costs resulting from an uncollected package may be deducted from your refund.

My tracking says delivered, but I have not received my order. What should I do?

Please check the delivery address, surrounding area and whether the package was accepted by a neighbour or delivered to a collection point.

If you still cannot locate the package, contact us at Contact@mrartz.com. We will help you review the tracking information and contact the carrier where appropriate.

What should I do if my order arrives damaged, defective or incorrect?

Please contact us as soon as possible at Contact@mrartz.com and include:

• Your order number
• The name used for the order
• The product name
• A description of the issue
• Clear photographs of the artwork and packaging

We will review the issue and arrange an appropriate solution as quickly as possible.

 

TAXES AND CUSTOMS

Will I have to pay customs fees?

Import duties, taxes or customs fees may apply depending on the destination country and order value.

Any applicable import duties, taxes or customs fees are the customer’s responsibility.

 

PRODUCTS

Do you keep products in stock?

Our artworks are made to order. This allows every print to be produced specifically for your order while reducing unnecessary inventory and waste.

Please allow 2–5 business days for production before dispatch.

Are frames included?

No. MrArtz artworks are sold as unframed fine art prints unless otherwise stated on the product page.

Frames shown in lifestyle images are for presentation purposes only.

What quality are the prints?

MrArtz artworks are professionally printed on premium museum-quality fine art paper with a matte finish.

Each print is carefully rolled and shipped in a strong protective tube to help prevent damage during transportation.