Shipping & Returns

SHIPPING TIME:

Every MrArtz artwork is made to order and carefully packaged in a strong protective tube. Please allow 2–5 business days for production before your order is shipped.

We offer free worldwide shipping on all orders.

Estimated delivery times after dispatch:

  • US orders will get to you in 5-7 days of shipment.
  • European orders will get to you in 2-5 days.
  • Shipping to all other countries takes 5-10 days.

Delivery times are estimates and may occasionally be affected by customs, public holidays or circumstances outside our control.

Orders are shipped using trusted international carriers such as FedEx, UPS, DHL and DHL Express. The carrier used depends on your location and the production facility fulfilling your order.

 

TRACK MY ORDER:

Once your order has been produced and shipped, you will receive a shipping confirmation email containing your tracking information.

You can also visit our Track Your Order page and enter your tracking number to follow your delivery.

If you cannot find your shipping confirmation, please check your junk or spam folder. You can also contact us at Contact@mrartz.com for assistance.

 

RETURN MY ORDER:

If you are not completely satisfied with your order and wish to request a return, please contact us at Contact@mrartz.com before sending the product back.

Once your return request has been accepted, we will provide you with the correct return address and instructions. Please ensure that your return is securely packaged to prevent damage during transportation.

The customer is responsible for all return shipping costs and any applicable customs fees. This does not apply if the product arrives damaged, defective or incorrect.

  

OUR RETURN POLICY:

We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

You may carefully open the package to inspect your art print. To be eligible for a return, the print must remain unused, undamaged and in its original condition and packaging.

To request a return, please contact us before sending your order back. Once your return request has been accepted, the product must be returned within 14 days. Return shipping and any applicable customs fees are the customer’s responsibility. This does not apply if the item arrives damaged, defective or incorrect.

We do not offer direct exchanges for a different design. If you prefer another design, you may return the original art print in accordance with our Return Policy and place a new order for your preferred design.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible and include photographs of the product and packaging. We will review the issue and make it right.

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 14 days. Please note that your bank or credit card provider may require additional time to process the refund.

 

 

CANCEL ORDER:

Please contact us immediately at Contact@mrartz.com if you wish to cancel your order.

As every artwork is made to order and production begins quickly, we cannot guarantee cancellation once production or fulfilment has started.

 

NOT COLLECTING PACKAGE:

If a package is not collected or delivery cannot be completed, it may be returned to the sender.

Please contact our Customer Care team for assistance. Any shipping, return shipping, customs or handling costs resulting from an uncollected package may be deducted from your refund.

 

Local taxes:

Import duties, taxes or customs fees may apply depending on the destination country and order value.

Any applicable import duties, taxes or customs fees are the customer’s responsibility.